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Customer Support
A real person, not a ticket queue. General inquiries, account support, and help with transportation and freezer emergencies.
Send a message
Tell us what you need
Email reaches the team that runs your shipments — the same people who can answer for a route, a temperature record, or an invoice.
Including the origin, the destination, and the temperature requirement in your first message is usually enough for us to answer without a second round of questions.
What to expect
General inquiries get a response within one business day. Emergencies are handled immediately by phone. Existing accounts have a named account manager and a defined escalation path.
- Dedicated account manager on every program
- Defined business-hours and emergency escalation contacts
- Scheduled program reviews and KPI reporting
- Temperature record and proof of delivery per shipment
GENERAL
General inquiries
Address
7000 Distribution Drive
Louisville, KY 40258
Louisville, KY 40258
Telephone
Fax
(502) 937-5095
Email
INTERNATIONAL
International shipping
For international air and ocean freight, freight forwarding, and customs brokerage, our partner ITS Worldwide handles the booking.
Partner
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